Privacy Policy

Effective October 26, 2026

This Privacy Policy explains how Rapid Response Plumbing & Restoration ("Rapid Response," "we," "us") collects, uses and protects information when you visit this website or contact us. By using this website, you agree to this policy.

Information we collect

When you submit a form, call us or otherwise contact us, we may collect:

Your name, phone number and email address
Your city or property location
Details you share about your plumbing problem or property damage

We also automatically collect basic technical information when you visit the site, such as your browser type, device, pages visited and general location, through cookies and similar tools.

How we use your information

To respond to your request and schedule service or inspections
To contact you by phone, text message or email about your request
To provide, document and follow up on the services we perform
To support insurance claims you ask us to help with
To improve our website and services

Text messages (SMS)

If you provide your phone number and agree to be contacted, you consent to receive text messages from Rapid Response Plumbing & Restoration about your service request, scheduling, updates and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we share information

We do not sell your personal information. We may share information only:

With service providers who help us operate our business, such as our customer management and communication tools, under confidentiality obligations
With your insurance company or adjuster, when you ask us to help with a claim
When required by law, or to protect our rights, property or safety

Cookies and analytics

We may use cookies and analytics tools to understand how visitors use the site and to measure our advertising. You can block or delete cookies in your browser settings. Some features may not work properly without them.

Data security and retention

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure. We keep information only as long as needed for the purposes described here or as required by law.

Your California privacy rights

If you are a California resident, you may have the right to request access to, correction of or deletion of your personal information, and to know how it is used and shared. We do not sell or share personal information for cross-context behavioral advertising. To make a request, call us at 855-477-2743.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact us

Questions about this policy? Call Rapid Response Plumbing & Restoration at 855-477-2743.